customercare@cergibs.com +228 22 50 02 40

Customer management

Management of customers and related sub-accounts.

Main functions

Customer management
Sub-account management
Customer situation
G/L account statement
Output

Signature control

Checking a customer's signature in the system before a withdrawal operation.

Main features

This module enables you to capture signatures and passport photos from individual customers and group signatures from corporate customers. This task is performed after a third-party account has been opened. These signatures and photos will be consulted during any operation that requires them (cash desk, clearing, etc.).

Ordering cheque books

Calculates and records agios, interest and charges on customer accounts.

Main features

Customer requests chequebooks;
Bank orders chequebooks from its supplier (printer);
Storage of cheque books;
Issuance of personalised chequebooks by the customer;
Destruction of unused chequebooks...

Financial statements

Calculates and records agios, interest and charges on customer accounts.

Main features

Calculation of agios and interest :
       - Merged accounts
       - Correction of previous statements
       - Debit and credit interest
       - Hamburg method and direct method
       - Accounting for accrued interest not yet due
       - Derogatory conditions
Generation and allocation of agios
Specific statements
Editing reports :
       - Agios journal
       - Interest tickets
       - Agios scale (corrected, grouped, corrected-grouped)

Movement statistics

Evaluates the performance of customer accounts by the authorised representatives. This is done through account movements.

Main features

Settings
Classification of operations by centre of interest
Management
Statistics query
Cumulative movements (debit and credit)
Income generated by customer account